Privacy Policy
Last Updated: February 7, 2025
This Privacy Policy describes how EDEL (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase at edelclo.com (the “Site”), or otherwise interact with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another person whose information we have collected under this Privacy Policy.
We encourage you to read this Privacy Policy carefully to understand how we handle your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect (and have collected in the past twelve months) personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Data We Collect
The type of personal data we collect depends on your interactions with our Site and Services. When we use the term “personal data,” we mean data that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal data we collect.
Information You Provide Directly
Information you provide to us through the Services may include:
• Contact information, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other details used for account security.
• Customer support information, including any details you include in communications with us, such as messages sent via the Services.
Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may limit your ability to access or use certain features.
Information We Collect About Your Usage
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other details about your interactions with the Services.
Information We Obtain from Third Parties
We may also receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
• Companies that support our Site and Services, such as Shopify.
• Our payment processors, which collect payment details (such as bank account, credit card, or debit card information and billing address) to process your payments, fulfill your orders, and provide the requested products or services to you.
• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information through online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties is handled in accordance with this Privacy Policy. See the section Third-Party Websites and Links below.
How We Use Your Personal Data
• Providing Products and Services: We use your personal data to provide the Services under the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, or other transactions, maintaining your account, arranging shipping, facilitating returns, and offering account-related features.
• Marketing and Advertising: We may use your personal data for marketing and promotional purposes, including sending emails, SMS messages, or postal mail with marketing materials and displaying advertisements for products or services. If you are located in the United Kingdom, we process your data in accordance with the UK General Data Protection Regulation (UK GDPR). If you are in the European Economic Area (EEA), we follow the EU GDPR.
• Security and Fraud Prevention: We use your personal data to detect, investigate, or act upon fraudulent, illegal, or malicious activities. If you choose to register an account, you are responsible for keeping your login credentials secure. If you believe your account has been compromised, contact us immediately.
• Communication and Service Improvement: We use your personal data to provide customer support and improve our Services.
Cookies
We use cookies on our Site to support and improve our Services, perform analytics, and enhance user interactions. You can find details about Shopify-related cookies at Shopify’s Cookie Policy.
Most browsers accept cookies automatically, but you can delete or block cookies in your browser settings. Blocking cookies may affect your experience on our Site.
We recognize Global Privacy Control (GPC) signals, which allow you to opt out of certain uses or disclosures of your data.
How We Disclose Personal Data
In certain circumstances, we may disclose your personal data to third parties for contractual performance, legitimate business purposes, or other reasons outlined in this Privacy Policy. This includes:
• Vendors providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support).
• Business and marketing partners.
• Affiliates within our corporate group.
• In connection with a business transaction (e.g., merger or bankruptcy) or to comply with legal obligations.
We do not use or disclose sensitive personal data without your consent.
Your Rights
Depending on where you live, you may have some or all of the following rights regarding your personal data:
• Right to Access: Request details on how we use and share your data.
• Right to Deletion: Request the deletion of your personal data.
• Right to Correction: Request correction of inaccurate personal data.
• Right to Data Portability: Receive a copy of your data and request its transfer.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing or where we rely on our legitimate interests.
• Right to Restrict Processing: Request that we limit how we process your data.
• Right to Withdraw Consent: Revoke consent where applicable.
• Right to Appeal: Challenge our decisions on your requests.
• Communication Preferences: Manage your preferences for marketing emails.
To exercise these rights, contact us using the details below.
Contact
For applicable data protection laws, unless otherwise stated, we are the controller of your personal data.