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SHIPPING & TRACKING
All questions regarding shipments and track & trace.
Do you offer free shipping?
Yes, we offer free shipping on all orders, with no hidden fees or additional charges.
All shipping is tracked with regular updates, and delivery details will be provided in your confirmation email.
How long does shipping take?
We are currently experiencing a high volume of orders, so delivery times may be slightly longer than usual. We are working hard to ensure minimal delays, and we will keep you informed every step of the way. To ensure we meet your expectations, we’ve provided the following average delivery estimates:
All orders will be dispatched within 24–48 hours.
All shipping is tracked with regular updates.
Estimated delivery time within the UK: 5–9 business days.
All delivery details will be provided in your confirmation email. For more details, please refer to our shipping policy.
Do you ship to my country?
We currently only ship within the United Kingdom.
As a UK-based company, our focus is on serving customers nationwide with a streamlined shopping experience, fast delivery times, and no unexpected customs or import fees. Everything we do is tailored to meet the needs of UK customers, ensuring a reliable and straightforward service you can count on.
Can i track my order?
Yes, you can track your order.
All orders are shipped with tracking, and you will receive a tracking number once your order has been dispatched. You’ll be able to track your order with regular updates, so you always know where your package is.
All tracking details will be provided in your confirmation email.
RETURNS & EXCHANGE
Learn more about our Exchange and return policy as well as the products warranty.
How do returns work?
We want you to be completely satisfied with your purchase.
If for any reason you’re not, we offer a straightforward returns process. Simply contact us within 30 days of receiving your order, and we’ll guide you through the steps. Our team is here to assist you and ensure the return process is as smooth as possible. For more details, please refer to our returns policy.
What if my order is lost, delayed, or arrives damaged?
We understand how important it is for your order to arrive on time and in perfect condition. If your order is delayed, lost, or arrives damaged, please reach out to us as soon as possible at support@edelclo.com.
Here’s how we handle each situation:
Delayed Orders:
Occasionally, orders can take longer than expected due to factors such as high order volumes or courier delays. If you feel your order is delayed beyond the estimated delivery time, please contact us, and we’ll provide you with an update or investigate the status of your shipment.
Lost Orders:
While we do our best to ensure your order reaches you safely, sometimes things happen. If your order seems to be lost, please get in touch with us, and we’ll track it for you. If it cannot be located, we will offer a solution, such as reshipping your order.
Damaged Orders:
If your item arrives damaged, please contact us within 48 hours of receiving your order. We may ask for photos of the damaged product and packaging so that we can assist you quickly. Depending on the situation, we will either arrange for a replacement or process a refund.
We are here to help and will ensure your issue is resolved as efficiently as possible.
Can I exchange an item for a different size, colour, or variant?
To reduce our environmental impact, we encourage customers to carefully review their order before purchasing. However, we do offer exchanges for different sizes, colours, or variants. Please note that additional shipping costs may apply for the return and reshipment of the product.
If you’d like to exchange your item, simply contact us, and we’ll guide you through the process. We’re here to ensure you receive the right product as quickly as possible.
How long does it take to process a return?
Once we’ve received your return, it typically takes 5-7 business days to process it. We’ll inspect the item to ensure it meets our return policy criteria, and once approved, we’ll issue your refund or process your exchange.
You’ll receive an email confirmation once your return has been completed. Please note that return processing times may vary depending on order volume.
PRODUCT & STORE INFORMATION
Here you will find all the related questions for products.
Clearance Sale Details
For the first time in our history, we are offering an exclusive sale as we prepare for our next chapter. EDEL is growing, and with this growth comes a transition—we are moving to a larger warehouse and working with new manufacturing partners to further elevate our quality. As a result, many of our current designs will be discontinued, making this your final opportunity to own them.
This sale is more than just an opportunity to shop—it’s our way of expressing our deepest gratitude to you, our customers. None of this would be possible without your trust and support.
To show appreciation for our community, we are offering 40% OFF. Additionally, we are introducing tiered discounts for even greater savings:
- Extra 10% off when purchasing 2 items
- Extra 20% off when purchasing 3 items
- Extra 30% off when purchasing 4+ items
No code needed – discounts apply automatically after adding items to cart.
This is our last remaining stock, and once it’s gone, it will not be restocked.
As always, returns are possible within 30 days. If the item you wish to exchange is still in stock, we will gladly process an exchange.
EDEL has always been dedicated to delivering exceptional quality at an accessible price, and for this limited time, our prices are even better. Don’t miss this rare opportunity.
Is my payment information secure?
We accept payments via Mastercard, Credit Card, Google Pay, and Apple Pay, providing a safe and seamless transaction experience.
To ensure that your shopping experience is safe, simple, and secure, EDELCLO.COM uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled, you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser, you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.
What size should I get?
All our clothes are based on standard sizing and most of our products come with a tailor-made size chart. We strongly recommend choosing one size up to ensure a better fit — as our garments are tailored to the body, sizing up will give you a more comfortable and flattering fit.
Our Shoes & Loafers are true to size. However, keep in mind that loafers don’t have laces and should fit snugly. If you're between sizes, or usually wear half sizes, we recommend going 0.5 size up for a more comfortable fit.
To find your perfect size, please refer to the size chart on the product page.
Where are your products made?
Our products are crafted in collaboration with trusted manufacturing partners across Europe and Asia. Each item is made with a strong focus on premium quality, durability, and attention to detail.
We carefully select our suppliers based on their commitment to ethical production and exceptional craftsmanship. Together, we work to create better conditions for people, animals, and the environment — always with quality, fairness, and reliability at the core.
At every step, we’re guided by our mission: Together for a better world.
Do you restock sold-out items?
In most cases, once a product sells out, it’s gone for good. We release many of our pieces in limited quantities to keep things fresh and exclusive.
Restocks are rare and never guaranteed — if you’ve got your eye on something, we strongly recommend securing it while it’s still available. Once it's sold out, there's no telling if or when it will return.
Do you have a physical store?
At the moment, we operate exclusively online — allowing us to keep our collection accessible across the UK while delivering high-quality products straight to your door.
That said, exciting plans are in the works: we're aiming to open our first physical store in London in 2026. Until then, we're focused on growing our online presence and continuing to offer a seamless digital shopping experience.