FAQs

For the first time in our history, we are offering an exclusive sale as we prepare for our next chapter. EDEL is growing, and with this growth comes a transition—we are moving to a larger warehouse and working with new manufacturing partners to further elevate our quality. As a result, many of our current designs will be discontinued, making this your final opportunity to own them.

This sale is more than just an opportunity to shop—it’s our way of expressing our deepest gratitude to you, our customers. None of this would be possible without your trust and support.

To show appreciation for our community, we are offering 40% OFF. Additionally, we are introducing tiered discounts for even greater savings:

• Extra 10% off when purchasing 2 items
• Extra 20% off when purchasing 3 items
• Extra 30% off when purchasing 4+ items
  No code needed – discounts apply automatically after adding items to cart.

This is our last remaining stock, and once it’s gone, it will not be restocked.

As always, returns are possible within 14 days. If the item you wish to exchange is still in stock, we will gladly process an exchange.

EDEL has always been dedicated to delivering exceptional quality at an accessible price, and for this limited time, our prices are even better. Don’t miss this rare opportunity.

We offer two UK delivery options. All orders are dispatched within 24–48 hours (Mon–Fri). Delivery typically takes 5–9 business days from dispatch.

- Standard Free Delivery (Untracked): Delivered in 5–9 business days after dispatch. No tracking is provided. You will receive a dispatch confirmation email when your order leaves our warehouse.

- Premium Tracked & Insured Delivery — £2.95: Delivered in 5–9 business days after dispatch, with full tracking and delivery updates. A tracking link is sent by email/SMS once dispatched. Fully insured for loss or damage in transit—if an issue occurs, we will replace the item or issue a refund.

Additional information: During peak sale periods, dispatch may take up to an extra 24 hours. Remote areas and Northern Ireland may require additional transit time. Weekends and bank holidays are not counted as business days.

Fits true to size. If you are in between sizes, we recommend sizing up. For a more oversized, looser fit, we recommend taking one larger size. You can find detailed sizing information in the Size Chart next to the size options.

Of course. You can return or exchange any item within 14 days of receiving your order, provided it’s unworn and in original packaging. Clearance items follow the same returns policy unless clearly stated otherwise. Refunds are processed to your original payment method within 14 business days once we receive your return.

You can always reach us by email at support@edelclo.com. Our customer service team will get back to you within 24 business hours.

We accept payments via Mastercard, Credit Card, Google Pay, and Apple Pay, providing a safe and seamless transaction experience.

To ensure that your shopping experience is safe, simple, and secure, edelclo.com uses Secure Socket Layer (SSL) technology. This technology encrypts and protects the data you send over the internet. If SSL is enabled, you will see a small padlock at the top left of your browser. You can click on this icon to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser, you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.